Friendly, helpful and knowledgeable. They know their product and are up to front about all the maintenance, installation, cost, etc. I was pleased from beginning to end of our interaction with the company. It was worth the drive (three times) from L.A. to Escondido. The office staff was great-very helpful and welcoming. The installation was easy-they were punctual and organized. Our favorite thing about soapstone; the feel, we love it. Yes, we would recommend soapstone to our friends as long as they are willing to put in the oiling time. We would absolutely recommend soapstone Werks to our friends.