The office staff was excellent! Very friendly. The installation was perfect! Favorite things about soapstone is the look, the feel, the bacteria resistant and heat resistant quality. No problems with the soapstone. Maintenance with soapstone is very easy. We would recommend soapstone and Soapstone Werks to our friends. We absolutely love our soapstone countertops. The countertops are unique and beautiful. We are 100% satisfied!