Office staff was very friendly, helpful, and professional. Greg and sons worked diligently to install the countertop. They did a fabulous job and they look wonderful! Favorite things about the soapstone is the look and soft feel of the stone. I love the non-shiny surface and the beautiful grain. There is no problems I have found with soapstone. Maintenance is very easy. After I applied the wax, just wiping with a damp is all. Absolutely would recommend soapstone to my friends. I would absolutely recommend Soapstone Werks to my friends!! This kitchen counter is our second purchase from Soapstone Werks. We previously had one installed in our bathroom. We were so happy with the bathroom that it was an easy decision to go with soapstone for the kitchen. This is a great company and I highly recommend them.